Return Policy
Return Policy for Tournament Club of Iowa
Return Policy
TC of Iowa offers a 30-day return or exchange on most products. If you are not satisfied for any reason, you may return it to us for a full refund if it is:
* New and unused
* In its original packaging
* Accompanied by a copy of the packing list provided with the original purchase
The following products may NOT be returned:
* Special or Custom orders
* Merchandise that has been used
* Gift Cards
* Pre-recorded videos or DVDs that have been opened
* Items not purchased at TC of Iowa
The return must be initiated within 30 days of your receipt of the merchandise. Exceptions may apply for gift items. For your convenience, any item purchased on-line at tcofiowa.com can be returned to tcofiowa.com or to any TC of Iowa Retail Store.
If returning to legendsgc.com, you are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted.
Refunds will be credited to the original purchasing credit card account number or purchasing gift card only.
How to Return Merchandise
You can either bring your item to a TC of Iowa or return it by using a parcel service.
Retail Store
Avoid shipping charges and receive a refund or exchange more quickly by returning online orders at TC of Iowa.
Your packing list/receipt and credit card or gift card used for purchase are required.
Include all original packing materials, manuals and accessories with the product.
Standard TC of Iowa store return policies apply.
Parcel Service
We recommend using UPS or insured parcel post (to enable tracking) when returning merchandise to tcofiowa.com. We will do our best to process your return quickly.
Refunds will be credited to the original purchasing credit card account number or purchasing gift card. For returns via parcel service, please allow 30 days after we receive your return for credit to be issued to your account. We do not exchange mailed-in returns.
Please follow these directions to return by parcel service (UPS or insured parcel service):
A return form is included in each order. This form needs to be filled in completely to properly and efficiently process your return.
Include all original packing materials and carton, manuals and accessories with the product.
You are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective upon receipt, or the wrong item was shipped. Please include the shipping receipt in your return package to ensure proper credit.
Ship your return to:
Tournament Club of Iowa
1000 Tradition Drive
Polk City, Iowa 50226
If you’d like to initiate a return through a TC of Iowa Customer Service Representative, please contact us at info@tcofiowa.com.
Credit
Qualifying returns to tcofiowa.com will be refunded for the amount paid for the product, including any sales tax if applicable. The customer is responsible for the original freight charges and any return freight charges, except as noted below. Credit will be applied to the original purchasing credit card account number or purchasing gift card within 30 days from the time we receive your returned shipment. You will receive an exchange or refund immediately if you make a qualifying return and bring the originating credit card or gift card to TC of Iowa.
Credit can only be issued if the item being returned is:
* New and unused
* In its original packaging
* Accompanied by a copy of the packing list provided with the original purchase
If your return is due to damaged or defective merchandise, or the item was shipped in error, you will be refunded your entire purchase amount, including shipping. Your return shipping will also be credited. To ensure proper credit for your return shipping, please include a copy of the shipping receipt in your return package.
Any item determined to be ineligible for credit will be documented and your options will be communicated to you via e-mail. Failure to respond to the options outlined in the timeframe documented in the e-mail will result in the items being returned to you.
Damaged or Defective Items
If an item(s) reaches you that appears to have been damaged in shipping or was defective out of the box, save the shipping carton and please contact a TC of Iowa Customer Service Representative for immediate assistance.
All claims for goods damaged in shipping must be made with the carrier within 10 days of the invoice date. If you return items damaged in shipping toTC of Iowa without first contacting a TC of Iowa Customer Service Representative you may lose your right to make a claim with the carrier.
Warranty Claims
Most products sold by tcofiowa.com carry a manufacturer’s warranty. Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers’ products, or may be found on their web sites. Should you have a problem with any item covered under a manufacturer’s warranty, TC of Iowa will do its best to assist you. Due to restrictions on accepting warranty returns at tcofiowa.com, please contact a TC of Iowa Customer Service Representative prior to returning any merchandise to tcofiowa.com for warranty consideration. TC of Iowa will also accept returns at any TC of Iowa Retail Store.
Shortages
Depending on the type of product ordered, some orders may ship in multiple cartons and may arrive in separate cartons on a different day. Before contacting TC of Iowa to report a shortage, please check your packing slip to verify what was shipped on the order you received. Please note that all claims for shortages must be made with the carrier within 10 days of the invoice date. Contact a TC of Iowa Customer Service Representative immediately for assistance in reporting a shortage.